Returns Policy

Returns

To return a Designaway product: All sales are final unless there is a flawed or error with your order. You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at antonio@walnutway.org  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: We do not accept returns unless it is an error made by Walnut Way Designaway. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 10 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like-new condition to be eligible for return.

Returns for refund: must be made within 10 days of receipt of purchase.

Returns for exchange or store credit: must be made within 10 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

Designaway products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

Designaway takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.


Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Designaway does not proof documents created by its customers prior to processing.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Designaway - Returns
2240 N 17th street
Milwaukee
Wisconsin 53205
United States

 

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